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Before You File a Complaint

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The Complaint Process – Sales Meeting Kit

A filed, formal complaint is quite different from a simple disgruntled conversation. Help your team help their clients with this helpful toolkit that walks you through this entire process.

Sales Meeting Kit - August 2, 2021

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HUD and Facebook—Legal Podcast

This week, the Virginia REALTORS® legal team discusses the recent Fair Housing complaint filed by HUD against Facebook. Laura and Erin talk about how to protect yourself while advertising on Facebook, as well as other platforms, if you want to use targeted advertising.

Podcast - September 11, 2018

Listen to Podcast

Earnest Money Deposits – Sales Meeting Kit

Earnest money deposits account for more complaints against Realtors than any other issue, so it’s critical to know the rules.

This Sales Meeting Kit covers a few of the more recent changes to regulations involving EMDs: When they can be released, who gets the interest, and more.

Sales Meeting Kit - February 24, 2017

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Ombudsman Process

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Acting Outside the Brokerage—Legal Case Study—July 2021

In this case, an agent performs regulated activities outside of her brokerage firm. Real estate licensees must not perform regulated activities outside of their brokerage firm.

Article - July 28, 2021 - VAR Legal Team

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Enforcing the Code of Ethics

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Disclosure of Interest – Legal Case Study – June 2022

Disclosure of Interest This case examines a scenario where the agent fails to take necessary steps when renting out a property that she owns. It is important to…

Article - June 3, 2022 - VAR Legal Team

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Complete the Terms—Legal Case Study—April 2021

In this case, an agent failed to protect the public by hiring an unlicensed contractor, signing over a check to the contractor, and promising work would be complete by the deadline when no work had been performed. Make sure to check the status of any contractors, follow all regulations, and keep clients updated.

Article - April 2021 - VAR Legal Team

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Fraudulent and Dishonest Conduct—Legal Case Study—November 2020

This case study highlights how agents must access property only on the terms provided, and not in a fraudulent or dishonest manner. In this instance, the broker was not held liable for the agent’s actions, and it is important to note that the firm took immediate action to prevent future occurrences from happening.

Article - November 2020 - VAR Legal Team

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