Mediation & Ombudsman

Ombudsman Service

The Ombudsman Program is intended to provide an alternative dispute resolution service for members of the public or other REALTORS® with complaints against members of the Association. An ombudsman (A neutral, third-party who facilitates communication between two disputing parties) can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. Many complaints received by associations do not expressly allege violations of specific articles of the REALTOR® Code of Ethics, and many do not detail conduct related to the Code. Some complaints are actually transactional, technical, or procedural questions that could be readily responded to. Many ethics complaints might be averted with enhanced communications and initial problem-solving capacity. The Ombudsman Program is intended to provide that capacity. The Program is intended to assist parties in achieving a resolution. Click here to learn more about the Ombudsman process.


Mediation is a voluntary method of alternative dispute resolution. It does NOT involve decision making by the neutral third parties. In mediation, the disputing parties work together to come up with a mutually agreed upon resolution. The impartial third-party (mediator) assists them in reaching a settlement but does not make the decisions. In addition, all parties must enter mediation in good faith and not treat it like a fishing expedition for additional documents.

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If you have any questions, please contact the Professional Standards Department at 804 249 5714 or email us at