All REALTORS® pledge to abide by the Code of Ethics of the National Association of REALTORS® (NAR). The Code sets forth the obligations of a REALTOR® to their clients and customers, to members of the public, and to one another.
Local associations of REALTORS® are responsible for enforcing the Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation, and these higher standards apply only to real estate professionals who elect to become REALTORS®.
Difficulties between real estate professionals (whether REALTORS® or non-members) typically result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with him or her directly, or with a principal broker in the firm. Open, constructive discussion may resolve questions and adversity, eliminating the need for further action.
If you are still not satisfied after discussing matters with your real estate professional or a principal broker in that firm, you may want to contact the local board or association of REALTORS®. Many boards and associations have informal dispute resolution processes available to consumers (including ombudsmen, mediation, and other options). Please see the attached page for an explanation of the ombudsman process.
If, after taking these steps, you still feel you have a grievance, you many want to consider filing an ethics complaint.